FAQs

Our primary work areas are Crowborough, Uckfield, Forest Row, Royal Tunbridge Wells, Hartfield and more across Sussex and Kent. 

Use our online enquiry form, send us an email or call us for a free quote. One of the team will come to visit and assess your tree. We will then provide a formal quote by email. There is no charge for us to provide a quote.

Yes, if you have a fallen tree that needs dealing with urgently, please call us on our mobile number 07541376538. 

Yes, we can plant trees that you have purchased or we can provide trees from our supplier who is ‘Plant Healthy’ accredited. Please get in touch to discuss your needs. 

Our speciality is tree surgery but if you need a hedge trimming alongside your tree work we can include this in your quote. 

Yes, you can keep the arisings if you wish or we can quote to remove them from site as part of the works.  We recycle as much of our green waste as possible.

If you have a log burner or open fire you may want your timber logged and split, we have a petrol log splitter and can quote for this as an additional service.

In this case (if your tree is not also protected by an existing TPO), the local planning authority must be given at least 6 weeks’ notice of the intended works. This can be done via the Planning Portal.

The local planning authority will consider if they wish to make a tree preservation order to prevent the works, if they give written acceptance of the proposal or once 6 weeks have passed from submission date you may proceed with the works.

Tree owners are liable for a fine if they do not comply with the regulations, we can advise you on how to submit an application on your behalf if you wish.

Further information on Conservation Area rules can be found here.

Written permission must be gained from the local planning authority to undertake works on a tree with a TPO. This can be applied for via the Planning Portal.

There are exceptions to this rule including; if the tree is dead or the tree is an immediate safety risk. In this case a ‘five day notice’ can be submitted to the planning authority which outlines the works that you intend to carry out.

Tree owners are liable for a fine if they do not comply with the regulations, we can advise you on how to apply for the correct permissions and submit an application on your behalf if you wish.

Further information on TPO rules can be found here.

Some types of fungi can co-exist with trees for years but certain types will cause decay and will be detrimental to the health and mechanical integrity of the tree.
Ben is a Lantra qualified professional tree inspector and will be able to advise you on the best course of action for your particular tree(s).
If your tree is near a building, public access areas or other targets where failure of that tree would cause harm or damage, you (the tree owner) have a duty of care, written in law, to ensure that persons or property are not at risk from your tree.

They are one in the same thing, practical workers who undertake tree work such as planting, pruning and removals.

NPTC certificates of competence in chainsaw use, aerial tree work and first aid are the basic minimum. In addition to these our staff have a range of additional training including professional tree inspection, using mobile elevated platforms and dealing with wind blown and dangerous trees. 

The location of the tree is one factor, if for instance your tree is over a building and all cuttings have to be rigged down carefully, to avoid damage to the property, then this takes more time and equipment therefore increases the cost. Each job is assessed on the time and equipment needed to complete the work safely and professionally. You will receive a bespoke formal quote that will include all the costs incurred to complete the job in question.

This is decided by the customer. We can remove all arisings if you wish or stack logs and chippings on site if you prefer. We have a waste carrier licence for removal of arboricultural waste (i.e. woodchip, timber, brash etc).

We send the majority of or arboricultural waste to Capel Renewables Ltd who process it for biomass. Occasionally we get requests from allotment holders or farmers for woodchip and we will provide it where logistically possible.

We undertake comprehensive risk assessments for all of our work.

All of our employees are qualified and experienced in the work that they undertake. New staff are always paired with an experienced supervisor.

We are an accredited Arboricultural Association Contractor. To achieve this our health and safety processes and our tree work have been thoroughly assessed by an external assessor. Our customers can be assured of high-quality tree care undertaken safely and professionally.

Yes, we can submit applications on your behalf and liaise with the relevant tree officer if you wish. We will need to take photos of your tree to submit as part of the application. 

This will vary but pruning is best done after the leaves have ‘flushed’ and hardened, so late spring through summer. There are some exceptions, however, as some species such as Birch, Walnut and Maples, will ‘bleed’ sap and risk losing valuable sugars in the process if pruned in early spring, therefore the pruning of these trees should be carried out when this risk is low i.e. summer or mid winter.

This will depend on your objectives and the type of site. Traditionally felling for woodland management is done in the dormant period over winter but if you are felling a tree in your garden you may wish to remove it in the Spring or summer when the ground is drier. If you are intending to replant, November – March is the best time period for replanting so you may want to undertake felling in early Autumn to ensure there is plenty of time and good weather for replanting.

It is generally recognised that from February until August you may find nesting birds in some of your trees or shrubs. Tree works can be undertaken if a thorough site survey has been undertaken to establish that no nesting birds are present in the tree and that no nests in adjacent or nearby trees will be disturbed by the proposed works.